A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges. A Microsoft Access format .mdb on the backend insures you can even user 3rd party reporting software, but with the built in ability to create your own reports and output to .csv or Microsoft Excel you probably won't need to use other reporting software. Site license includes both the Windows application and optional web interface for unlimited users.

Keywords: Help Desk, Customer Support, CRM, IT Help Desk

Recent Changes: Totally Redesigned and Web Application

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Not Established

PAD file URL: http://www.lnsoftware.com/padfiles/srm2005.xml