The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll boot

Keywords: queue, queuing, model, customer, staff, service, line, points, utilization, flow, maximize, minimize, costs, tool, software, business, profit, optimize, excel, bizpep

Recent Changes: Evaluation Mode with Excel 2007 and Excel 97-2003 versions.

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Microsoft Excel

PAD file URL: http://www.bizpeponline.com/padinfo/padqme.xml